5zzz Privacy Policy

1.1 Registration and Account Information

Information you provide to us directly when creating an account and later while using the services:

• Full name and date of birth (for age verification)
• Valid email address
• Password (stored in encrypted form)
• Mobile phone number
• Residential address within Bangladesh
• National ID (NID) or passport number (for identity verification)

1.2 Financial and Transaction Information

Information required for processing deposits and withdrawals:

• Information related to bKash, Nagad, or Rocket accounts
• Transaction history, amounts, and dates
• Deposit and withdrawal records
• Wallet balance information

Note: The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.

1.3 Technical and Usage Information

When you visit our site, the following information may be collected automatically:

• IP address and geographic location (at country level)
• Browser type, version, and operating system
• Device type (mobile, tablet, desktop)
• Date, time, and session duration of site visits
• Pages visited and links clicked
• Referral URL (the page from which you arrived at our site)
• Cookie and session data

1.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we retain:

• Which games you played and for how long
• Betting history and win/loss records
• Bonus and promotion usage records
• VIP tier and loyalty points information

Service Delivery and Account Management

• Creating, verifying, and keeping your account secure
• Processing deposit and withdrawal transactions
• Running gaming services smoothly
• Distributing bonuses, promotions, and rewards
• Providing 24/7 live chat support

Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing financial fraud and money laundering
• Verifying and improving platform security
• User identity verification (KYC process)

Improvement and Personalization

• Improving our services, games, and website
• Recommending games based on your preferences
• Analyzing and improving user experience
• Identifying and resolving technical issues

Communication and Notification

• Sending important account-related notifications
• Sending transaction confirmation messages
• Informing you about new promotions and offers (where consent has been given)
• Responding to support tickets

Responsible Gaming

• Identifying problematic gaming behavior
• Providing spending limits and self-exclusion options
• Helping prevent excessive gaming

4.1 Service Provider Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket), gaming software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming), cybersecurity, and technology service providers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, government directives, or applicable law. In addition, information may be provided to law enforcement agencies to assist in investigating financial fraud, money laundering, or other illegal activities.

4.3 With Your Consent

Before sharing your information for any purpose other than those mentioned above, we will obtain your explicit consent.

6.1 General Account Information

All account information is retained while the account is active. Even after an account is closed or deactivated, certain information may need to be kept for a defined period due to legal obligations.

6.2 Financial Transaction Records

Financial and transaction records must be retained for an extended period for legal and regulatory reasons. The duration depends on applicable laws and regulations.

6.3 Communication and Support History

Records of your communications with us are retained for the purpose of improving service quality and resolving disputes.

7.1 Right to Access Your Information

You may request to know and view what personal information we have collected about you. This request can be made through our support channels.

7.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or live chat.

7.3 Right to Delete Your Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You can object to and opt out of the use of your information for specific purposes such as sending marketing or promotional messages.

7.5 Right to Data Portability

You can request to receive your personal information in a structured, readable format.

5zzz provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors. We take steps to verify age at the time of registration. If a parent or guardian believes that their child's information has been collected by mistake, please contact us immediately and we will promptly arrange to delete that information.

We may update this privacy policy from time to time. In the event of changes, we will:

• Change the "Last Updated" date at the top of the policy on this page
• Send a notification to the registered email address for significant changes
• Re-obtain consent when necessary upon accessing the site

If you continue to use the site after an update, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

The minimum information necessary for game operation may be shared with these providers. However, we ensure that they comply with our data protection standards, and third parties are not permitted to sell or misuse your information. Payment providers bKash, Nagad, and Rocket have their own privacy policies that apply on their respective platforms.